Privacy Policy
Complete Home Management Privacy Policy
Complete Home Management LLC ("we," "us," or "our") is committed to protecting your privacy. This policy outlines how we collect, use, store, and protect your personal information.
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1. Information We Collect
We may collect the following types of personal information:
Contact Information: Name, address, email, and phone number.
Payment Information: Credit card or other payment details (processed securely via a third-party provider).
Home Access Information: Security codes, keys, and other access-related data required for services.
Service Preferences: Your preferences regarding services, scheduling, and customizations.
Device Information: When you access our website, we may collect device details, IP addresses, and browsing activity using cookies.
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2. How We Use Your Information
We use your information for the following purposes:
To provide and manage your selected services.
To communicate with you regarding appointments, inspections, or emergencies.
To process payments and manage billing.
To coordinate with third-party vendors for requested services.
To improve our website, services, and customer experience.
For marketing purposes, including sending promotional emails or SMS.
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3. Sharing Your Information
We may share your personal information as follows:
Third-Party Vendors: To provide services requested by you. All vendors are carefully vetted.
Payment Processors: For secure transaction processing, compliant with PCI-DSS standards.
Legal Obligations: When required by law or to comply with legal processes.
We do not sell or rent your personal information to third parties.
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4. Your Privacy Rights
Depending on your location, you may have the following rights:
Access and Deletion: Request a copy of your personal data or ask us to delete it.
Data Portability: Request your data in a portable format.
Opt-Out: Unsubscribe from marketing communications at any time via email or text.
To exercise these rights, please contact us at Info@completehm.com.
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5. Data Security
We implement security measures to protect your information, including:
Secure databases to store sensitive data like home access codes.
Encrypted payment processing via third-party providers.
Restricted access to personal information, limited to authorized personnel only.
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6. Data Retention
We retain your personal information for as long as necessary to provide services and comply with legal obligations.
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7. Customer Consent
By using our services, you agree to the collection and use of your personal information as outlined in this policy.
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8. Notifications in Case of Data Breach
In the event of a data breach, we will notify affected customers promptly and in compliance with applicable laws.
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9. Property Access and Security
We treat your home access details (e.g., keys, security codes) with the utmost confidentiality. This information is stored securely and only shared with authorized personnel or third-party vendors when necessary for service delivery.
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10. Use of Customer Resources
During service visits, we may use your utilities (e.g., power, water) as required. By engaging our services, you consent to this usage.
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11. Marketing Practices
We will only send promotional emails or text messages for our services. You can unsubscribe at any time by reaching out to us.
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12. Complaints and Dispute Resolution
If you are dissatisfied with any aspect of our services, you may contact us at 718.691.1212. We will work to resolve your concerns promptly.
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13. Changes to the Privacy Policy
We reserve the right to update this Privacy Policy to reflect changes in our practices or legal obligations. We will notify customers of significant updates via email or on our website.
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14. Governing Law
This policy is governed by the laws of the State of New York.
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Contact Us
If you have questions or concerns about this Privacy Policy, please contact us:
Email: info@completehm.com
Phone: 718.691.1212